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Privacy Policy for Penticton Auto Service

Penticton Auto Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website or services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, and any messages submitted through contact forms.

  • Appointment details or other service-related information.

b. Non-Personal Information

  • Browser type, IP address, device type, and other technical data collected through cookies and tracking technologies.

  • Aggregated website usage data for analytics and improvement.

c. Sensitive Information

We do not intentionally collect sensitive information such as health or financial details unless required for specific services (e.g., payment processing).​

2. How We Collect Information

We collect your information through the following methods:

  • Directly from You: When you fill out forms, book appointments, or contact us.

  • Automatically: Through cookies, tracking pixels, or analytics tools on our website.

  • From Third Parties: Such as social media platforms, advertising networks, or payment processors when you interact with them via our site.

3. Use of Information

We use your information to:

  • Provide and manage our services, such as appointment scheduling and vehicle servicing.

  • Respond to inquiries and customer service requests.

  • Improve website functionality, analyze user behavior, and enhance your experience.

  • Comply with legal obligations or enforce our terms of service.

4. Sharing of Information

We do not sell your personal information. However, we may share it under the following circumstances:

  • With Service Providers: To facilitate operations, such as hosting, payment processing, or analytics.

  • Legal Compliance: If required by law, regulation, or court order.

  • Business Transfers: In the event of a merger, sale, or reorganization.

5. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and monitor website traffic. Cookies allow us to:

  • Remember your preferences and provide personalized content.

  • Analyze website usage through tools like Google Analytics.

You can disable cookies through your browser settings, but doing so may affect website functionality.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Data collected for analytics may be stored in anonymized formats indefinitely.

7. Security Measures

We implement industry-standard measures to protect your data, including:

  • Data encryption during transmission (e.g., SSL).

  • Restricted access to personal data.

  • Regular audits and updates to our security practices.

However, no online transmission or storage system is completely secure. If you suspect a data breach, please contact us immediately.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: Request a copy of your data.

  • Correction: Update incorrect or incomplete information.

  • Deletion: Request that we erase your data.

  • Restriction or Objection: Limit or oppose the processing of your data.

  • Withdraw Consent: For data processed based on your consent.

To exercise your rights, email us at [penautoservice@shaw.ca].

9. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us to request its deletion.

10. International Data Transfers

If your data is transferred outside your country (e.g., hosting on international servers), we ensure adequate protection under applicable laws, such as GDPR requirements for EU residents.

11. Policy Updates

We may revise this Privacy Policy from time to time. The latest version will always be available on our website, with the "Effective Date" clearly noted. Significant changes will be communicated via email or website notifications.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

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